A prominent and well-established provider of IT support services in the West Midlands, Eclarity has been serving customers in the area and across the UK for over 20 years. We offer a wide range of full-suite and managed ongoing IT support services in the West Midlands to suit every customer, as our long list of satisfied clients bears witness to.
System evaluations, downtime monitoring, technical support, hardware installation, infrastructure support, software and hardware guidance amongst other services can all be a part of your West Midlands company’s IT support service. Here at Eclarity, our managed IT support service plans can be bespoken to meet the unique requirements of your company and as we are so conveniently located in the heart of the West Midlands, we have easy access to your West Midland’s business, when visiting you on site is required.
Why West Midlands SMEs are outsourcing their IT Support to Eclarity
It makes perfect sense to use Eclarity’s managed IT support for your West Midlands business. We offer our services to businesses throughout the region to SMEs in Redditch, Bromsgrove, Wolverhampton, and Worcester – plus more!
A managed service level agreement (SLA) is substantially more affordable than a break-fix, or pay as you go, model, which may seem more affordable at first but generally ends up being much more expensive. If you let Eclarity handle your IT support needs, you’ll have more time to focus on what you do best, expanding your business and improving efficiency. An ongoing IT support service for your West Midlands business will safeguard your IT infrastructure and prevent the need for expensive fixes as we can identify problems early on and take preventative action.
Most helpdesk work can be undertaken remotely, all that is needed is an internet connection, but as our headquarters are in the heart of the West Midlands, in Bromsgrove, our skilled technicians can easily be onsite at your business rapidly, should the need arise. Our highly-qualified technical team is happy to relieve you of the headache of managing your own IT support and free you up to concentrate on what you do best – growing your business.
Our IT Support Services
Why choose Eclarity for West Midlands IT Support?
Our skilled team, which has more than 20 years of expertise and a proven track record of providing outstanding customer service, can provide your West Midlands business with all the IT support it requires.
Firewalls, phone systems, building security, server solutions, disaster recovery and backup, total IT security and other vital IT support solutions have all been sourced and supported by our technicians. You will have complete around-the-clock support as the majority of helpdesk duties can be performed remotely and only require an internet connection.
Get in touch today to learn more about how Eclarity can support your West Midlands company’s IT servicing requirements.
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ASK AN EXPERT
What is your average response time?
Eclarity endeavour to respond within an hour during office hours so you know your request is being dealt with.
What do your IT Support services include?
We offer proactive system evaluations, downtime monitoring, technical help from highly skilled technicians, system and infrastructure maintenance, hardware installation, both hardware and software recommendations and more as part of our IT support services packages. It depends on the requirements that your company has and the features of the SLA we suggest are ideal for your business operations. Your SLA should be as distinctive and unique as your company.
Do you provide remote IT Support services?
Yes, a large amount of IT support services can be provided remotely, all that you need is an internet connection – which means that you can get the support you need much more instantaneously than having to wait for a technician to arrive.
What type of IT Support do I need?
The type of IT support that your Redditch company will need is going to be dependent on the size and scope of your business and also the level of support that you will need. Get in touch to discuss the ideal bespoke IT support package for your company’s needs with one of our friendly experts today.
How much does IT Support cost?
The cost of your IT support package will differ from one business to another depending on the requirements of the unique service deal that your business needs. As individual as your company is from any other is how different the package that your business needs, and also the variety in cost. Get in touch today to get a free, no-obligation quote for your Redditch business’s IT support requirements.