Eclarity are a well-established company who have been supplying IT solutions to clients locally in Worcestershire, the West Midlands and across the whole of the UK for over 20 years. With many satisfied clients from all business sectors, we are confident that we can offer a wide selection of full-suite and managed ongoing IT support services to suit every customer.
IT support can include reviews of your system, monitoring of downtime, technical support, installation of hardware, support for systems and infrastructure, as well as advice on both hardware and software and more, depending on what your organisation needs. Eclarity’s managed IT support packages can be as bespoke as your company’s IT needs additionally, our central location in Bromsgrove means we are located conveniently for easier accessibility to our clients.
Why you should outsource IT Support to Eclarity
Managed IT support in Worcester with Eclarity makes so much sense. A managed service level agreement (SLA) is much more cost effective than a break-fix, or pay as you go model which might look as if it’s saving you money but can end up being much more expensive. Having Eclarity take care of your IT needs means that you have more time to focus on your business and increasing your efficiency.
Eclarity can offer Worcester businesses ongoing technical support when it is needed, ensuring protection for your IT system as well as reducing the costs of expensive fixes, as any issues can be spotted and fixed before they become a problem.
Most helpdesk tasks can be undertaken remotely, but if the situation requires it, our technicians are local enough to visit in person. Our knowledgeable and experienced team are happy to take the headache out of your IT support for you, freeing you up to focus on the rest of your company’s functions.
How we can support your Worcester business
Reliable IT Support for Worcester businesses
With over 20 years of experience and a track record of outstanding customer service, our knowledgeable team can help your Worcester business with any and every IT need. Our team have developed many core IT solutions including disaster recovery and backup, complete IT security, firewalls, phone systems, building security, server solutions and more. And as the majority of helpdesk tasks can be undertaken remotely and only need an internet connection, you will know total support right around the clock.
Get in touch today to find out how Eclarity can support your Worcester business.
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What is your average response time?
Customers with an SLA package will generally have a response within the hour.
What do your IT Support services include?
As part of our IT support services, we provide proactive system evaluations, downtime monitoring, skilled technical assistance, system and infrastructure maintenance, hardware installation, hardware and software recommendations, and more. It depends on your company’s needs and the components of the Service Level Agreement (SLA) we have customised for you. Your SLA should be as distinctive as your business is.
Do you provide remote IT Support services?
Yes, the majority of helpdesk tasks can be undertaken remotely and enable swifter resolutions as and when problems arise. All you need is a reliable internet connection.
What type of IT Support do I need?
The level of service you require will depend on the size and range of your organisation as well as how much support you need. Get in touch with us today to find out what services our professionals suggest for a bespoke SLA for your company’s requirements.
How much does IT Support cost?
An ongoing IT support package will vary depending on the requirements of your company. As every business’s IT support needs are unique, the costs will likewise be different. Get in touch today for a free estimate of your company’s bespoke IT support package.