eClarity operate a permanently staffed Helpdesk within office hours. Technicians take support requests via phone or email and jobs are managed via a dedicated Helpdesk application to ensure that no request is missed.
We build direct, secure and encrypted VPN links to our client’s work sites enabling us to provide users with direct support to their PC desktop. In most cases the Technician who answers your call will provide the support you need, usually doing so there and then.
We use our dedicated Helpdesk application to keep track of all work orders, these work orders are updated regularly with notes from the Technicians so that we know what has been done. This also allows for another Technician to easily pick up the job if the original assigned Technician is unable to complete it.